{"id":1624,"date":"2018-06-21T10:33:49","date_gmt":"2018-06-21T08:33:49","guid":{"rendered":"https:\/\/cftc-dartyidf.fr\/?p=1624"},"modified":"2018-06-21T10:33:49","modified_gmt":"2018-06-21T08:33:49","slug":"le-premier-barometre-du-sav","status":"publish","type":"post","link":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/le-premier-barometre-du-sav\/","title":{"rendered":"Le premier barom\u00e8tre du SAV"},"content":{"rendered":"<p><span style=\"font-size: 14pt;\">Gr\u00e2ce aux donn\u00e9es recueillies par Darty dans le cadre de son activit\u00e9 SAV, le Labo Fnac lance son premier barom\u00e8tre du SAV, en partenariat avec l\u2019institut Harris Interactive. Sur cette page, nous vous proposons de t\u00e9l\u00e9charger l\u2019ensemble des donn\u00e9es du barom\u00e8tre.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Pour \u00e9tablir cette 1\u00e8re \u00e9dition du barom\u00e8tre du SAV, 15 cat\u00e9gories de produits ont \u00e9t\u00e9 consid\u00e9r\u00e9es et analys\u00e9es dans trois grandes familles : \u00ab \u00e9lectrom\u00e9nager \u00bb, \u00ab petit \u00e9lectrom\u00e9nager \u00bb et \u00ab communication &amp; multim\u00e9dia \u00bb.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"1625\" data-permalink=\"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/le-premier-barometre-du-sav\/barametre-2\/#main\" data-orig-file=\"https:\/\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/barametre-1.jpg\" data-orig-size=\"650,451\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"barametre\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/barametre-1.jpg\" class=\"alignnone size-medium wp-image-1625\" src=\"https:\/\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/barametre-1-300x208.jpg\" alt=\"\" width=\"300\" height=\"208\" srcset=\"https:\/\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/barametre-1-300x208.jpg 300w, https:\/\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/barametre-1.jpg 650w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">L\u2019\u00e9tude repose sur l\u2019analyse de trois sources d\u2019informations :<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">\u2022 Une enqu\u00eate post-achat Darty, permettant l\u2019identification des motivations d\u2019achat et la dur\u00e9e d\u2019usage des produits (27 543 clients)<\/span><br \/>\n<span style=\"font-size: 14pt;\">\u2022 La base de donn\u00e9es SAV 24 mois de Darty, avec un calcul des indicateurs SAV sur la base des \u00e9quipements couverts par la garantie l\u00e9gale (591 271 interventions)<\/span><br \/>\n<span style=\"font-size: 14pt;\">\u2022 La base de donn\u00e9es produits, qui comprend la dur\u00e9e d\u2019engagement de disponibilit\u00e9 des pi\u00e8ces d\u00e9tach\u00e9es communiqu\u00e9e par les marques (1188 r\u00e9f\u00e9rences).<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Et voici quatre recommandations importantes du Labo Fnac afin de vous permettre d\u2019allonger la dur\u00e9e d\u2019usage de vos produits :<\/span><br \/>\n<span style=\"font-size: 14pt;\">\u2022 Privil\u00e9giez syst\u00e9matiquement les produits ayant une longue disponibilit\u00e9 de pi\u00e8ces d\u00e9tach\u00e9es.<\/span><br \/>\n<span style=\"font-size: 14pt;\">\u2022 Lisez les notices, en particulier les conseils d\u2019entretien, pour pr\u00e9server les appareils et \u00e9viter les fausses pannes.<\/span><br \/>\n<span style=\"font-size: 14pt;\">\u2022 En cas de dysfonctionnement, pensez \u00e0 faire appel \u00e0 une assistance technique.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">\u2022 Privil\u00e9giez la r\u00e9paration, qui est souvent possible. En particulier sur le gros \u00e9lectrom\u00e9nager.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gr\u00e2ce aux donn\u00e9es recueillies par Darty dans le cadre de son activit\u00e9 SAV, le Labo Fnac lance son premier barom\u00e8tre du SAV, en partenariat avec l\u2019institut Harris Interactive. Sur cette &#8230; <a title=\"Le premier barom\u00e8tre du SAV\" class=\"read-more\" href=\"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/le-premier-barometre-du-sav\/\" aria-label=\"En savoir plus sur Le premier barom\u00e8tre du SAV\">Lire plus<\/a><\/p>\n","protected":false},"author":1,"featured_media":1626,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-1624","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-accueil","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","resize-featured-image"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le premier barom\u00e8tre du SAV - CFTC-Darty IDF<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/le-premier-barometre-du-sav\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le premier barom\u00e8tre du SAV - CFTC-Darty IDF\" \/>\n<meta property=\"og:description\" content=\"Gr\u00e2ce aux donn\u00e9es recueillies par Darty dans le cadre de son activit\u00e9 SAV, le Labo Fnac lance son premier barom\u00e8tre du SAV, en partenariat avec l\u2019institut Harris Interactive. 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Fnac Darty a lanc\u00e9 une vaste \u00e9tude afin de mieux informer le public sur la dur\u00e9e de vie des \u00e9quipements \u00e9lectrom\u00e9nagers et multim\u00e9dia \u00e0 l\u2019aide\u00a0 d\u2019indicateurs in\u00e9dits. 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