{"id":1614,"date":"2018-06-21T10:16:25","date_gmt":"2018-06-21T08:16:25","guid":{"rendered":"https:\/\/cftc-dartyidf.fr\/?p=1614"},"modified":"2018-06-21T10:16:25","modified_gmt":"2018-06-21T08:16:25","slug":"barometre-du-sav","status":"publish","type":"post","link":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/","title":{"rendered":"Barom\u00e8tre du SAV"},"content":{"rendered":"<div><strong><span style=\"font-size: 18pt; color: #0000ff;\">Fnac Darty publie le premier Barom\u00e8tre du SAV , une \u00e9tude in\u00e9dite sur la dur\u00e9e de vie des produits.<\/span><\/strong><\/div>\n<div><\/div>\n<div><span style=\"color: #0000ff;\"><strong><span style=\"font-size: 14pt;\">Fnac Darty a lanc\u00e9 une vaste \u00e9tude afin de mieux informer le public sur la dur\u00e9e de vie des \u00e9quipements \u00e9lectrom\u00e9nagers et multim\u00e9dia \u00e0 l\u2019aide\u00a0 d\u2019indicateurs in\u00e9dits.<\/span><\/strong><\/span><\/div>\n<div><span style=\"color: #0000ff;\"><strong><span style=\"font-size: 14pt;\">Ce barom\u00e8tre sera renouvel\u00e9 chaque ann\u00e9e et permettra d\u2019observer les \u00e9volutions du secteur.<\/span><\/strong><\/span><\/div>\n<div><\/div>\n<div><span style=\"color: #0000ff;\"><strong><span style=\"font-size: 14pt;\">A cette occasion, le groupe annonce quatre engagements en faveur de la durabilit\u00e9 des produits pour contribuer \u00e0 la transition vers une \u00e9conomie plus circulaire.<\/span><\/strong><\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt;\">Con\u00e7u par le Labo Fnac avec Harris Interactive, le barom\u00e8tre du SAV s\u2019appuie sur une enqu\u00eate men\u00e9e aupr\u00e8s de 27 543 clients Darty, ainsi que sur l\u2019analyse de 591 271 interventions du SAV Darty en 2017, couvrant quinze cat\u00e9gories de produits.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt;\">L\u2019\u00e9tude sera consultable librement et en int\u00e9gralit\u00e9 sur le site du <a href=\"http:\/\/labo.fnac.com\/\">Labo Fnac<\/a> d\u00e8s le 14 juin.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt;\">Cette premi\u00e8re \u00e9dition du barom\u00e8tre permet de tirer les enseignements suivants :<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt;\">&#8211; <span style=\"color: #0000ff;\"><strong>La r\u00e9paration est un enjeu majeur : aujourd\u2019hui, 55% des achats sont cons\u00e9cutifs \u00e0 une panne<\/strong><\/span>, alors que de nombreuses marques s\u2019engagent \u00e0 proposer des pi\u00e8ces d\u00e9tach\u00e9es pendant plus de 10 ans apr\u00e8s l\u2019achat.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt;\">&#8211; <span style=\"color: #0000ff;\"><strong>La disponibilit\u00e9 des pi\u00e8ces d\u00e9tach\u00e9es, qui peut aller jusqu\u2019\u00e0 11 ans, est l&#8217;\u00e9l\u00e9ment d\u00e9terminant de la r\u00e9parabilit\u00e9 des produits<\/strong><\/span> et devrait donc devenir un crit\u00e8re de choix important au moment de l\u2019achat.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt;\">&#8211; <strong><span style=\"color: #0000ff;\">Plus d\u2019un dysfonctionnement sur deux a pour cause un usage inappropri\u00e9, un manque d\u2019entretien ou un d\u00e9faut logiciel<\/span><\/strong>. Ainsi, plus de la moiti\u00e9 des dysfonctionnements est r\u00e9solue sans changement de pi\u00e8ce, et m\u00eame deux tiers pour le lave-vaisselle par exemple.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt;\">&#8211; <strong><span style=\"color: #0000ff;\">La dur\u00e9e d\u2019usage varie de trois ans \u00e0 plus de dix ans selon les familles de produits<\/span><\/strong>. Les motivations de<\/span><\/div>\n<div><span style=\"font-size: 14pt;\">remplacement peuvent \u00eatre soit la recherche de nouvelles fonctionnalit\u00e9s, soit suite \u00e0 un dysfonctionnement.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt;\">&#8211; <strong><span style=\"color: #0000ff;\">Les marques les plus innovantes s\u2019engagent sur une disponibilit\u00e9 plus longue de leurs pi\u00e8ces d\u00e9tach\u00e9es<\/span><\/strong>. Ces marques permettent ainsi aux clients de prolonger la vie de leurs produits. <strong><span style=\"color: #0000ff;\">Apple, Bosch, Liebherr, Magimix, Miele, Moulinex, Samsung ou Siemens<\/span><\/strong>, s\u2019illustrent ainsi dans leurs cat\u00e9gories respectives, avec des pi\u00e8ces d\u00e9tach\u00e9es disponibles jusqu\u2019\u00e0 onze ans apr\u00e8s l\u2019achat.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt;\">&#8211; <strong><span style=\"color: #0000ff;\">Gr\u00e2ce \u00e0 des produits de conception plus simple, certaines marques parviennent \u00e9galement \u00e0 apparaitre dans le top fiabilit\u00e9 deux ans<\/span><\/strong>.<\/span><\/div>\n<div><\/div>\n<div>\n<div><span style=\"font-size: 14pt;\">Ce barom\u00e8tre s\u2019inscrit dans le cadre d\u2019un engagement plus global de l\u2019entreprise en faveur de l\u2019\u00e9conomie circulaire. Premier r\u00e9parateur de France avec<\/span><\/div>\n<div><span style=\"font-size: 14pt;\">2,5 millions d\u2019interventions par an et plus de 2000 collaborateurs d\u00e9di\u00e9s au SAV, le groupe Fnac Darty est en effet le premier distributeur engag\u00e9 pour l\u2019allongement de la dur\u00e9e de vie des produits et annonce quatre engagements suppl\u00e9mentaires :<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt;\">1. <strong><span style=\"color: #0000ff;\">Publier une note de r\u00e9parabilit\u00e9 des produits <\/span><\/strong><\/span><span style=\"font-size: 14pt;\"><strong><span style=\"color: #0000ff;\">dans les tests du Labo Fnac<\/span><\/strong>. D\u00e8s juillet 2018, cette note sera disponible concernant les ordinateurs portables. Au-del\u00e0 de l\u2019information du public, cette note permettra d\u2019alimenter les r\u00e9flexions qui seront men\u00e9es dans le cadre de la feuille pour une \u00e9conomie circulaire.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt;\">2. <strong><span style=\"color: #0000ff;\">Mettre en ligne la base de connaissance technique du SAV Darty<\/span><\/strong>. Aliment\u00e9e depuis plus de vingt ans par les interventions du SAV Darty, cette base sera progressivement mise en ligne sur le site sav.darty.com \u00e0 partir<\/span><\/div>\n<div><span style=\"font-size: 14pt;\">de l\u2019\u00e9t\u00e9, et permettra au public de b\u00e9n\u00e9ficier de l\u2019exp\u00e9rience de Darty pour effectuer des r\u00e9parations.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt;\">3. <strong><span style=\"color: #0000ff;\">Promouvoir l\u2019assistance technique et la r\u00e9paration des produits quel que soit leur \u00e2ge<\/span><\/strong>. Fnac Darty s\u2019engage \u00e0 fournir une assistance pour tous les produits, quelle que soit leur origine, et de les r\u00e9parer si les pi\u00e8ces d\u00e9tach\u00e9es sont disponibles, m\u00eame longtemps apr\u00e8s la fin de dur\u00e9e de garantie.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt;\">4. <strong><span style=\"color: #0000ff;\">Publier chaque ann\u00e9e le barom\u00e8tre du SAV, afin de suivre l\u2019\u00e9volution de la r\u00e9parabilit\u00e9 et de la dur\u00e9e de vie des produits<\/span><\/strong>.<\/span><\/div>\n<div><\/div>\n<div><span style=\"font-size: 14pt;\">\u00abContribuer activement \u00e0 l\u2019allongement de la dur\u00e9e de vie des produits est un enjeu environnemental majeur pour l\u2019entreprise : premier r\u00e9parateur de France, les donn\u00e9es que nous recueillons nous permettent de travailler avec nos fournisseurs \u00e0 l\u2019am\u00e9lioration de la fiabilit\u00e9 de leurs produits. Plus important collecteur de DEEE, nous menons de nombreuses actions, de notre partenariat avec Envie \u00e0 la grande collecte de livres avec Biblioth\u00e8ques sans Fronti\u00e8res, sans oublier nos fili\u00e8res de vente de produits d\u2019occasion. En renfor\u00e7ant encore notre engagement dans cette voie, nous r\u00e9pondons \u00e0 une pr\u00e9occupation l\u00e9gitime et croissante de nos clients.\u00bb d\u00e9clare Vincent Gufflet, Directeur Commercial, Produits et Services de Fnac Darty.<\/span><\/div>\n<\/div>\n<div><\/div>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Fnac Darty publie le premier Barom\u00e8tre du SAV , une \u00e9tude in\u00e9dite sur la dur\u00e9e de vie des produits. Fnac Darty a lanc\u00e9 une vaste \u00e9tude afin de mieux informer &#8230; <a title=\"Barom\u00e8tre du SAV\" class=\"read-more\" href=\"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/\" aria-label=\"En savoir plus sur Barom\u00e8tre du SAV\">Lire plus<\/a><\/p>\n","protected":false},"author":1,"featured_media":1619,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-1614","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-accueil","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50","resize-featured-image"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Barom\u00e8tre du SAV - CFTC-Darty IDF<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Barom\u00e8tre du SAV - CFTC-Darty IDF\" \/>\n<meta property=\"og:description\" content=\"Fnac Darty publie le premier Barom\u00e8tre du SAV , une \u00e9tude in\u00e9dite sur la dur\u00e9e de vie des produits. Fnac Darty a lanc\u00e9 une vaste \u00e9tude afin de mieux informer ... Lire plus\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/\" \/>\n<meta property=\"og:site_name\" content=\"CFTC-Darty IDF\" \/>\n<meta property=\"article:published_time\" content=\"2018-06-21T08:16:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/barometre-sav-fnac-darty-07.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"667\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"webcsfv\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"webcsfv\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/index.php\\\/2018\\\/06\\\/21\\\/barometre-du-sav\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/index.php\\\/2018\\\/06\\\/21\\\/barometre-du-sav\\\/\"},\"author\":{\"name\":\"webcsfv\",\"@id\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/#\\\/schema\\\/person\\\/71ee82537a022b7e374bcb7943ef2cd2\"},\"headline\":\"Barom\u00e8tre du SAV\",\"datePublished\":\"2018-06-21T08:16:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/index.php\\\/2018\\\/06\\\/21\\\/barometre-du-sav\\\/\"},\"wordCount\":806,\"image\":{\"@id\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/index.php\\\/2018\\\/06\\\/21\\\/barometre-du-sav\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/wp-content\\\/uploads\\\/2018\\\/06\\\/barometre-sav-fnac-darty-07.jpg\",\"articleSection\":[\"Accueil\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/index.php\\\/2018\\\/06\\\/21\\\/barometre-du-sav\\\/\",\"url\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/index.php\\\/2018\\\/06\\\/21\\\/barometre-du-sav\\\/\",\"name\":\"Barom\u00e8tre du SAV - CFTC-Darty IDF\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/index.php\\\/2018\\\/06\\\/21\\\/barometre-du-sav\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/index.php\\\/2018\\\/06\\\/21\\\/barometre-du-sav\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/wp-content\\\/uploads\\\/2018\\\/06\\\/barometre-sav-fnac-darty-07.jpg\",\"datePublished\":\"2018-06-21T08:16:25+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/#\\\/schema\\\/person\\\/71ee82537a022b7e374bcb7943ef2cd2\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/index.php\\\/2018\\\/06\\\/21\\\/barometre-du-sav\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/cftc-dartyidf.fr\\\/index.php\\\/2018\\\/06\\\/21\\\/barometre-du-sav\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/index.php\\\/2018\\\/06\\\/21\\\/barometre-du-sav\\\/#primaryimage\",\"url\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/wp-content\\\/uploads\\\/2018\\\/06\\\/barometre-sav-fnac-darty-07.jpg\",\"contentUrl\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/wp-content\\\/uploads\\\/2018\\\/06\\\/barometre-sav-fnac-darty-07.jpg\",\"width\":1000,\"height\":667},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/index.php\\\/2018\\\/06\\\/21\\\/barometre-du-sav\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Barom\u00e8tre du SAV\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/#website\",\"url\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/\",\"name\":\"CFTC-Darty IDF\",\"description\":\"Le site de la section syndicale CFTC chez Darty IDF\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/#\\\/schema\\\/person\\\/71ee82537a022b7e374bcb7943ef2cd2\",\"name\":\"webcsfv\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3d8bf08c8feaca537ce41c2b95cec6c85a8036a1687877b5eb7cb09dcb9b6f06?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3d8bf08c8feaca537ce41c2b95cec6c85a8036a1687877b5eb7cb09dcb9b6f06?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/3d8bf08c8feaca537ce41c2b95cec6c85a8036a1687877b5eb7cb09dcb9b6f06?s=96&d=mm&r=g\",\"caption\":\"webcsfv\"},\"url\":\"https:\\\/\\\/cftc-dartyidf.fr\\\/index.php\\\/author\\\/webcsfv\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Barom\u00e8tre du SAV - CFTC-Darty IDF","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/","og_locale":"fr_FR","og_type":"article","og_title":"Barom\u00e8tre du SAV - CFTC-Darty IDF","og_description":"Fnac Darty publie le premier Barom\u00e8tre du SAV , une \u00e9tude in\u00e9dite sur la dur\u00e9e de vie des produits. Fnac Darty a lanc\u00e9 une vaste \u00e9tude afin de mieux informer ... Lire plus","og_url":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/","og_site_name":"CFTC-Darty IDF","article_published_time":"2018-06-21T08:16:25+00:00","og_image":[{"width":1000,"height":667,"url":"https:\/\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/barometre-sav-fnac-darty-07.jpg","type":"image\/jpeg"}],"author":"webcsfv","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"webcsfv","Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/#article","isPartOf":{"@id":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/"},"author":{"name":"webcsfv","@id":"https:\/\/cftc-dartyidf.fr\/#\/schema\/person\/71ee82537a022b7e374bcb7943ef2cd2"},"headline":"Barom\u00e8tre du SAV","datePublished":"2018-06-21T08:16:25+00:00","mainEntityOfPage":{"@id":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/"},"wordCount":806,"image":{"@id":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/#primaryimage"},"thumbnailUrl":"https:\/\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/barometre-sav-fnac-darty-07.jpg","articleSection":["Accueil"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/","url":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/","name":"Barom\u00e8tre du SAV - CFTC-Darty IDF","isPartOf":{"@id":"https:\/\/cftc-dartyidf.fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/#primaryimage"},"image":{"@id":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/#primaryimage"},"thumbnailUrl":"https:\/\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/barometre-sav-fnac-darty-07.jpg","datePublished":"2018-06-21T08:16:25+00:00","author":{"@id":"https:\/\/cftc-dartyidf.fr\/#\/schema\/person\/71ee82537a022b7e374bcb7943ef2cd2"},"breadcrumb":{"@id":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/#primaryimage","url":"https:\/\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/barometre-sav-fnac-darty-07.jpg","contentUrl":"https:\/\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/barometre-sav-fnac-darty-07.jpg","width":1000,"height":667},{"@type":"BreadcrumbList","@id":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/barometre-du-sav\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/cftc-dartyidf.fr\/"},{"@type":"ListItem","position":2,"name":"Barom\u00e8tre du SAV"}]},{"@type":"WebSite","@id":"https:\/\/cftc-dartyidf.fr\/#website","url":"https:\/\/cftc-dartyidf.fr\/","name":"CFTC-Darty IDF","description":"Le site de la section syndicale CFTC chez Darty IDF","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cftc-dartyidf.fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/cftc-dartyidf.fr\/#\/schema\/person\/71ee82537a022b7e374bcb7943ef2cd2","name":"webcsfv","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/3d8bf08c8feaca537ce41c2b95cec6c85a8036a1687877b5eb7cb09dcb9b6f06?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3d8bf08c8feaca537ce41c2b95cec6c85a8036a1687877b5eb7cb09dcb9b6f06?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3d8bf08c8feaca537ce41c2b95cec6c85a8036a1687877b5eb7cb09dcb9b6f06?s=96&d=mm&r=g","caption":"webcsfv"},"url":"https:\/\/cftc-dartyidf.fr\/index.php\/author\/webcsfv\/"}]}},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/barometre-sav-fnac-darty-07.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8n98f-q2","jetpack-related-posts":[{"id":1624,"url":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/21\/le-premier-barometre-du-sav\/","url_meta":{"origin":1614,"position":0},"title":"Le premier barom\u00e8tre du SAV","author":"webcsfv","date":"21\/06\/2018","format":false,"excerpt":"Gr\u00e2ce aux donn\u00e9es recueillies par Darty dans le cadre de son activit\u00e9 SAV, le Labo Fnac lance son premier barom\u00e8tre du SAV, en partenariat avec l\u2019institut Harris Interactive. Sur cette page, nous vous proposons de t\u00e9l\u00e9charger l\u2019ensemble des donn\u00e9es du barom\u00e8tre. Pour \u00e9tablir cette 1\u00e8re \u00e9dition du barom\u00e8tre du SAV,\u2026","rel":"","context":"Dans &quot;Accueil&quot;","block_context":{"text":"Accueil","link":"https:\/\/cftc-dartyidf.fr\/index.php\/category\/accueil\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/actu-labo-fnac.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/actu-labo-fnac.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/actu-labo-fnac.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/actu-labo-fnac.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":1607,"url":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/06\/14\/chiffre-daffaire-du-premier-trimestre-2018\/","url_meta":{"origin":1614,"position":1},"title":"Chiffre d&#8217;affaire du premier trimestre 2018","author":"webcsfv","date":"14\/06\/2018","format":false,"excerpt":"Croissance du chiffre d\u2019affaires au 1er trimestre 2018 Acc\u00e9l\u00e9ration du d\u00e9ploiement du plan Bonne progression de la mise en \u0153uvre des synergies \uf0a7* La croissance du chiffre d\u2019affaires du Groupe au 1er trimestre 2018 atteint +0,6%, malgr\u00e9 un environnement de consommation atone et des conditions climatiques d\u00e9favorables \uf0b7 Impact des\u2026","rel":"","context":"Dans &quot;Accueil&quot;","block_context":{"text":"Accueil","link":"https:\/\/cftc-dartyidf.fr\/index.php\/category\/accueil\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/fnac-darty.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/fnac-darty.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/06\/fnac-darty.jpg?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":1291,"url":"https:\/\/cftc-dartyidf.fr\/index.php\/2017\/12\/10\/enrique-martinez-fnac-darty-carrefour-allons-etre-plus-puissants\/","url_meta":{"origin":1614,"position":2},"title":"Enrique Martinez (Fnac Darty) : &#8220;Avec Carrefour, nous allons \u00eatre encore plus puissants&#8221;","author":"webcsfv","date":"10\/12\/2017","format":false,"excerpt":"Enrique Martinez, directeur g\u00e9n\u00e9ral de Fnac Darty, \u00e9tait L'invit\u00e9 de l'interview \u00e9co mardi pour \u00e9voquer l'alliance sign\u00e9e avec le groupe Carrefour. Ils n\u00e9gocieront ensemble l'achat de leurs produits \u00e9lectrom\u00e9nagers et \u00e9lectroniques grand public en France. Les groupes Fnac Darty et Carrefour ont sign\u00e9 mardi 5 d\u00e9cembre une alliance pour n\u00e9gocier\u2026","rel":"","context":"Dans &quot;Accueil&quot;","block_context":{"text":"Accueil","link":"https:\/\/cftc-dartyidf.fr\/index.php\/category\/accueil\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1380,"url":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/01\/25\/le-mot-du-directeur-general\/","url_meta":{"origin":1614,"position":3},"title":"Le mot du Directeur G\u00e9n\u00e9ral","author":"webcsfv","date":"25\/01\/2018","format":false,"excerpt":"La Fnac et Darty\u00a0: leurs ressemblances comme leurs singularit\u00e9s appelaient \u00e0 l\u2019alliance de ces deux enseignes embl\u00e9matiques. Marques historiques aux caract\u00e8res forts, elles partagent une culture du service hors pair, une image ch\u00e8re au c\u0153ur des Fran\u00e7ais, le go\u00fbt de l\u2019innovation, un r\u00e9seau de distribution puissant, une empreinte d\u00e9lib\u00e9r\u00e9ment omnicanale\u2026","rel":"","context":"Dans &quot;Accueil&quot;","block_context":{"text":"Accueil","link":"https:\/\/cftc-dartyidf.fr\/index.php\/category\/accueil\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1578,"url":"https:\/\/cftc-dartyidf.fr\/index.php\/2018\/05\/29\/achats-en-ligne-fnac-darty-revolutionne-la-livraison\/","url_meta":{"origin":1614,"position":4},"title":"Achats en ligne : Fnac-Darty r\u00e9volutionne la livraison","author":"webcsfv","date":"29\/05\/2018","format":false,"excerpt":"Pour toute commande pass\u00e9e avant 20 heures, le groupe fran\u00e7ais propose maintenant de livrer le produit le lendemain et de l'installer \u00e0 domicile. La promesse est all\u00e9chante. Fnac-Darty veut moderniser l'achat en ligne. Le Parisien annonce que le groupe fran\u00e7ais de distribution dans l'\u00e9lectrom\u00e9nager et les biens culturels propose un\u2026","rel":"","context":"Dans &quot;Accueil&quot;","block_context":{"text":"Accueil","link":"https:\/\/cftc-dartyidf.fr\/index.php\/category\/accueil\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/05\/fnac-darty.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/05\/fnac-darty.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/05\/fnac-darty.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/05\/fnac-darty.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/cftc-dartyidf.fr\/wp-content\/uploads\/2018\/05\/fnac-darty.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":1276,"url":"https:\/\/cftc-dartyidf.fr\/index.php\/2017\/12\/05\/partenariat-fnac-darty-carrefour-niveau-achat\/","url_meta":{"origin":1614,"position":5},"title":"PARTENARIAT FNAC-DARTY AVEC CARREFOUR AU NIVEAU DES ACHAT","author":"webcsfv","date":"05\/12\/2017","format":false,"excerpt":"=== PARTENARIAT FNAC-DARTY AVEC CARREFOUR AU NIVEAU DES ACHATS === Le communiqu\u00e9 de presse fnac vient de tomber il y a quelques minutes pour annoncer ce partenariat du groupe Fnac-Darty avec le Groupe Carrefour au niveau des achats de biens d'\u00e9lectro-m\u00e9nager blanc (mat\u00e9riel de nettoyage, de cuisine, de cuisson et\u2026","rel":"","context":"Dans &quot;Accueil&quot;","block_context":{"text":"Accueil","link":"https:\/\/cftc-dartyidf.fr\/index.php\/category\/accueil\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/cftc-dartyidf.fr\/wp-content\/uploads\/2017\/12\/carrouf.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/cftc-dartyidf.fr\/wp-content\/uploads\/2017\/12\/carrouf.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/cftc-dartyidf.fr\/wp-content\/uploads\/2017\/12\/carrouf.png?resize=525%2C300&ssl=1 1.5x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/cftc-dartyidf.fr\/index.php\/wp-json\/wp\/v2\/posts\/1614","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cftc-dartyidf.fr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cftc-dartyidf.fr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cftc-dartyidf.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cftc-dartyidf.fr\/index.php\/wp-json\/wp\/v2\/comments?post=1614"}],"version-history":[{"count":5,"href":"https:\/\/cftc-dartyidf.fr\/index.php\/wp-json\/wp\/v2\/posts\/1614\/revisions"}],"predecessor-version":[{"id":1620,"href":"https:\/\/cftc-dartyidf.fr\/index.php\/wp-json\/wp\/v2\/posts\/1614\/revisions\/1620"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cftc-dartyidf.fr\/index.php\/wp-json\/wp\/v2\/media\/1619"}],"wp:attachment":[{"href":"https:\/\/cftc-dartyidf.fr\/index.php\/wp-json\/wp\/v2\/media?parent=1614"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cftc-dartyidf.fr\/index.php\/wp-json\/wp\/v2\/categories?post=1614"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cftc-dartyidf.fr\/index.php\/wp-json\/wp\/v2\/tags?post=1614"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}